TrailTracker Support

We're here to help you get the most out of your mountain data.

Need Help?

If you're experiencing issues with TrailTracker, syncing your Strava account, or have any questions about the service, we're here to help.

Contact Us

Email: support@trailtracker.xyz

We aim to respond to all inquiries within 24-48 hours.

Common Issues

  • 1

    Strava Sync Not Working

    Try disconnecting and reconnecting your Strava account in the settings. Ensure you've granted the necessary permissions.

  • 2

    Missing Activities

    We only sync activities classified as skiing or snowboarding. Make sure your Strava activities have the correct sport type.

  • 3

    Resort Not Supported

    Currently we support a specific list of resorts. Contact us if you'd like us to add your favorite mountain!

Privacy Policy

You can read about how we handle your Strava data in our Privacy Policy.

Leave feedback

Your message is sent to support@trailtracker.xyz. We'll use your email if we need to reply.